What risks or challenges might a manager encounter if they have not mastered these objectives?

Question
What risks or challenges might a manager encounter if they have not mastered these objectives Explain.

Course Objectives
Interpret the changes that have influenced service improvements, and evaluate the business strategies that allow firms to meet customer expectations

Evaluate various control methods used to measure customer responsiveness

Differentiate between impressive performance organizations, and contrast the different measurements used for monitoring and evaluating competing programs

Classify sound performance expectations as a key element in organizational behavior

Evaluate the concepts of performance management, and identify the impact of inadequate performance reviews