‘What a Star, What a Jerk’ case

This assignment refers to a Harvard Business Review case, ‘What a Star, What a Jerk’, which is posted under Readings & Cases on BB. The case takes the form of a series of e-mail exchanges between manager Jane Epstein and Rick Lazarus, a coworker-friend from her previous firm. As you can see from the dates, it is a relatively old case, but the subject matter (sadly!) continues to be relevant today.

Answer the questions below, writing formally – no sentence fragments or bullet point lists. Use Times New Roman 12 point font, one-inch margins, and double-spacing. One well-written paragraph per question should be sufficient. Writing quality always counts in MGT 377, so be sure to proofread and use spellcheck. Bring a printed copy to class (no e-mail submissions) to turn in at the start of class on the due date. We will discuss answers during class, so late papers will not be accepted.

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Please number your answers, responding to each question in a separate paragraph. Do not include the questions in your report. Do not lift language word-for-word from the case; always use your own words.


  1. What is the problem Jane Epstein is facing? Why is it important that she do something about it now, rather than letting it continue?
  2. How has Jane attempted to deal with the problem so far? How would you evaluate her handling of it?
  3. If you were to give Jane advice, what would you recommend she do now to resolve this problem? Be as specific as you can with your advice for Jane.