The Total Quality Management Process

  • Define total quality management (TQM).
    • Break down the acronym TQM, and explain each of its three components and how the TQM process works.
  • Explain each of the eight basic principles in the TQM Process.
  • Outline the benefits of TQM.
  • Select one standard TQM tool, in addition to the control chart, from the webpage, and explain the purpose and benefits of both the chart and the tool.