- Define total quality management (TQM).
- Break down the acronym TQM, and explain each of its three components and how the TQM process works.
- Explain each of the eight basic principles in the TQM Process.
- Outline the benefits of TQM.
- Select one standard TQM tool, in addition to the control chart, from the webpage, and explain the purpose and benefits of both the chart and the tool.
