The Impact of Leadership in Organisational Implementation of Robotic Process Automation; Opportunities and Challenges.

Robotic Process Automation (commonly referred to as RPA) is the technology/software that allows organisations to adapt computer software, to imitate the actions taken by a human employee, following well-defined steps in interacting with digital systems to execute business processes. RPA “robots” or “bots” are capable of interacting with business applications just like humans do. They interpret predefined processes, trigger responses and communicate with other systems in order to complete defined tasks, enabling the execution and completion of business processes. For organisations RPA software has significant benefits, it can run 24 hours a day, it is free from human error and cost substantially less than a human employee. RPA robots are capable of cloning most human work based activities, including but not limited to, logging into software applications, moving files and folders, copying and pasting data, filling in forms, extracting structured and semi-structured data from documents. The RPA market is growing and expanding significantly as more business leaders recognise the benefits this software can provide their organisations. In 2018, the RPA market grew at 63%, making it the fastest-growing segment of the global enterprise software market, with the top 5 RPA software vendors owning 47% market share. Although this software can be implemented and used in all industries, currently the biggest early adopters are presently large corporates operation in industries such as technology, banks, insurance, and telecommunications.

Presently media coverage on RPA focuses on potential job losses this innovation will bring by eliminating the need for human staff doing specific tasks and roles.

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The researcher wishes to achieve the following;

1. Evaluate the business impact of implementing RPA technology.
2. Evaluate the employee impact of implementing RPA technology, with a focus on employee perception and potential resistance.
3. Assess the leadership requirements organisations need to successfully implement RPA solutions, with a focus on the opportunities and challenges presented to leaders.
4. Understand how this has impacted leadership and organisational culture features within these companies.

The researcher aims to remove biased thought processes and focus objectively and factually on RPA. Understanding how leaders can maximise opportunities, will proactively identify and overcoming challenges to support organisational success in implementing RPA effectively.

1. Evaluate the business impact of implementing RPA technology.
2. Evaluate the employee impact of implementing RPA technology, with a focus on employee perception and potential resistance.
3. Assess the leadership requirements organisations need to successfully implement RPA solutions, with a focus on the opportunities and challenges presented to leaders
4. Understand how this has impacted leadership and organisational culture features within these companies.

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