Five Practices Make a Difference Exemplary leader behavior makes a profoundly positive difference in people’s commitment and performance at work. Leaders who more frequently use The Five Practices are much more effective.
The more you engage in The Five Practices, the more you have a positive influence on others. Leaders who engage in these practices are more effective. For example, they create higher-per- forming teams; generate increased sales and customer satisfaction; foster renewed loyalty/commitment; enhance motivation/hard work; promote higher involvement and engagement; win new customers; increase fundraising and gift-giving; extend services; reduce absenteeism, turnover, and dropout rates; and boost recruitment rates.
Over a five-year period, in organiza- tions where leaders are identified by constituents as strongly engaged in using The Five Practices, net income growth was nearly 18 times higher, and stock price growth nearly three times higher!
Engaging in these Five Practices makes a big difference no matter who or where you are. How you behave as a leader matters—a lot. LE James Kouzes and Barry Posner are coauthors of the 25th anniversary Fifth Edition of The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations