“Purchasing Options and Customer Satisfaction” Please respond to the following:
- Watch the video titled “Bass Pro Shops: Maximizing the In-Store Experience”, located here. Examine which consumer market segments tend to purchase online versus in a mega retail store such as Bass Pro Shops. Determine if there are common themes among market segments that influence outlet selection around which retailers can build market strategies.
- Examine the post-purchase dissonance of consumers and its effect on brand loyalty. Propose two marketing strategies that companies may use to evaluate the level of post-purchase dissonance among brand-loyal consumers.
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Purchasing Options and Customer Satisfaction