Pitch refers to the frequency, high or low, of your voice. A pleasant, natural voice will have some variation

in pitch. A speaker with a flat pitch, or a monotone (one-tone) voice, is often interpreted as being bored

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and often bores his or her listeners.


If you are leaving a voice mail, state all the relevant information in concise, clear terms, making sure to

speak slowly; don’t forget to include your contact information, even if you think the person already knows

your phone number. Imagine you were writing down your phone number as you recite it and you will be

better able to record it at a “listener-friendly” speed. Don’t leave a long, rambling voice mail message. You

may later wish you had said less, and the more content you provide the more you increase the possibility

for misunderstandings without your being present for clarification.