Many companies in the academic writing do not have a clear money back guarantee policy. Beware of such existing companies that tend not to keep their promise of offering 100% money back guarantee when they do not deliver satisfactory work. At essay-paper.com, you will not have any problems requesting back your money if an order does not meet your requirements.
Our money back guarantee policy, gives the client the right to request for a refund at any given time. We pride ourselves in having few cases where clients have requested for refunds because we ensure that we provide high-quality orders that result to high customer satisfaction rate.
essay-paper.com will only refund your money if any of the following situations arises:
- When a customer cancels an order that the writer has been assigned, and the deadline lapsed with more than a half. We give in such a case 50% of your payment due to the inconveniences caused to the writer who had already started the order and the companys reputation.
- If the writer cancels an order that the deadline has lapsed with almost half, the company will give the customer 70% of the amount paid for the order. It is because the writer will have started writing the order and needs to be compensated.
- Some customers cancel their orders before they are assigned to the writer. In such a scenario, we will refund 100% to you because no inconvenience will have been caused to the company.
Other circumstances that are allowed to give or request for a refund by the customer are:
If a client does a double payment to our company, we will refund 100% of their payment since it is their right to reclaim the money. Our payment processing system will notify you in case this happens by issuing two receipts. If such a situation arises, we request the client to contact us by forwarding the two receipts to the companys email, and once we verify the authenticity of the transaction, we will refund back your money immediately.
In case that the research paper or academic paper we submit to you is unsatisfactory, you are allowed to request in writing for a refund within three days after the order delivery. If we do not receive your refund request within two days, we shall assume that you are satisfied with your order thus a refund will not be given.
A customer willing to cancel an order or request for a refund should do so in writing and send a request to us through our company email. essay-paper.com has the right to approve or disapprove your request on an individual case consideration based on the user agreement.