Industry Profitability

1. What are the primary activities and support activities of the value chain?

a. The primary activities are those that directly impact the creation of a product or service. The support activities are those that support the primary activities. Primary: inbound logistics, operations, outbound logistics, sales/marketing, and service. Support: firm infrastructure, human resources, technology development, and procurement.

Don't use plagiarized sources. Get Your Custom Essay on
Industry Profitability
Just from $13/Page
Order Essay

2. What has been the overall impact of the Internet on industry profitability? Who has been the true winner?

a. The overall impact has been a reduction in average industry profitability. The consumer has been the true winner.

3. How does EDI work? a. EDI is the computer-to-computer exchange of business documents in a standard

electronic format between business partners.