HANDLING POLICYHOLDERS’ COMPLAINTS BY THE CLAIMS DEPARTMENT

Coursework – assignment 

Submission rules

Don't use plagiarized sources. Get Your Custom Essay on
HANDLING POLICYHOLDERS’ COMPLAINTS BY THE CLAIMS DEPARTMENT
Just from $13/Page
Order Essay

Before commencing work you need to fully familiarise yourself with the Coursework assessment guidelines and

instructions, including:

  • Maximum word limit for assignments (3,200 words)
  • Font type and size to be used in your assignments (Arial – size 11pt)
  • Rules relating to referencing third party work
  • Penalties for contravention of the rules relating to plagiarism and collaboration
  • Deadline for submission of coursework assignments
  • Outline of the marking criteria applied by markers to submitted assignments

Important notes

Ensure that you have:

  • Answered all parts of the question in sufficient depth
  • Answered the precise question as worded – marks will not be awarded for irrelevant material
  • Correctly referenced all sources shown on the reference list in your answer
  • Checked your word count to ensure it is not too low as this might indicate that you are not answering in sufficient depth

and will affect the marks allocated for components in the mark-grid. A word count that is too high may lead to lack of

focus

  • Reread your answer to ensure your description of the context is not too long as marks are only allocated for answering

the question

  • Reread your answer to ensure it is logically structured and that you have added value by making sufficient conclusions

and recommendations

Assignment 2

Provide a brief context for an insurer, or a division of an insurer, with which you are familiar. For this insurer, or division of

an insurer:

  • Explain how the following two components, as identified in the AIRMIC Guide to Best Practice: Delivering Excellence in

Insurance Claims Handling, are delivered by the insurer or division:

  • Culture and philosophy
  • People
  • Analyse how each of these two components contribute to the delivery of quality claims management and the delivery of

fair treatment of customers in the insurer or division.

  • Make recommendations, based on your analysis, to improve the delivery of quality claims management and improve the

delivery of fair treatment of customers in the insurer or division.