Handling Incidents

The network grinds almost to a halt. A pop-up advises you to patch an application immediately. A file disappears. An unusual name appears on the list of active processes. Are any of these situations normal? A concern? Something to report, and if yes, to whom? Any one of these situations could be a first sign of a security incident, or nothing at all. What should you do?


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Handling Incidents
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Individuals must take responsibility for their own environments. But students in a university or employees of a company or government agency sometimes assume it is someone else’s responsibility. Or they don’t want to bother a busy operations staff with something that may be nothing at all.

Organizations develop a capability to handle incidents from receiving the first report and investigating it. In this section we consider incident handling practices.