• “Handle Conflict and Negotiation”. The ability to manage conflict is necessary in today’s
workplace. Not everything will work exactly as we planned, nor will we get along with everyone we
meet. Learning how to work through these challenges can help us become better at human relations.
•”Manage Diversity at Work”. The ability to work with a diverse workforce. In a globalized
workforce, we will work with people from all cultures and backgrounds. Understanding how to
effectively work with people different from us can help us be more successful at work.
• “Work with Labor Unions”. Understanding labor unions and their role in the workplace
will help us understand how unions work, should we become employed in a union environment.
Understanding the concepts in this chapter gives us the working knowledge to apply the human
relations skills we have learned.