Handle Conflict and Negotiation

• “Handle Conflict and Negotiation”. The ability to manage conflict is necessary in today’s

workplace. Not everything will work exactly as we planned, nor will we get along with everyone we

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meet. Learning how to work through these challenges can help us become better at human relations.

•”Manage Diversity at Work”. The ability to work with a diverse workforce. In a globalized

workforce, we will work with people from all cultures and backgrounds. Understanding how to

effectively work with people different from us can help us be more successful at work.

•  “Work with Labor Unions”. Understanding labor unions and their role in the workplace

will help us understand how unions work, should we become employed in a union environment.

Understanding the concepts in this chapter gives us the working knowledge to apply the human

relations skills we have learned.