Describe the service scape of a retail store you like. Explain why you like it.
Find an industry or a business where low and high contact services are both being used by the same company or different companies. What do you think are the reasons both are offered? Which one do you prefer and why?
During the pandemic, many organizations started to offer contactless service. Describe one that impressed you and explain why.
1.Would you invest in a company like Instacart? Why or why not?
2. Would you invest in a gas delivery company like the one described in the podcast? Why or why not?
Please listen to this podcast then think about the gas delivery business model from a product/service design and supply chain perspective.
Is pumping gas a high or low contact system? Will this gas delivery system work? Why or why not?