Communication and provision of quality healthcare

Introduction

Lack of effective communication is one of the problems affecting the society today. In the health facility, ineffective communication in a healthcare facility can be detrimental to the provision of quality healthcare. Learning English and communication is a good step to ensuring good communication for the purpose improving the quality of care (Khan & Ballard, 2016).

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This paper is an opinion editorial that examines the dignity of human person and the realization of common good.

Communication and provision of quality healthcare

            In healthcare facilities, communication is a key factor for ensuring high-quality healthcare services. This vital skill is prevented by a wide range of factors including the lack of understanding languages. In the United States, English is the formal language used in the healthcare facility. Lack of understanding proper English can affect the level of communication and engagement in the workplace between medical practitioners and their patients. One of the hindrances to effective communication is lacking a good understanding of the formal language used in the healthcare facility. In a healthcare facility, the common good is to ensure that patients are provided with the right quality healthcare services (Finney Rutten et al., 2015).

In my personal instance, I have witnessed how communication can affect the quality of care provided in a healthcare facility. In one medical hospital, an Asian American patient was a victim of wrong medication due to a misunderstanding with the medical practitioners. Although the patient was raised in American, he still did not have a good grasp of English language so that it was difficult to express his medical problem. In such cases, where a patient is not in a good position to express his/her medical problem, it calls for a communication expert to help address the issue.

Communication process

According to Khan & Ballard (2016), communication is not only limited to verbal communication but also non-verbal communication. Verbal communication is the ability to express one’s ideas, and feeling to the audience. Non-verbal communication is the expression of one’s ideas and feelings using body languages such as facial expression and other body gestures. Apart from passing the message to the intended audience, effective communication helps to promote physician-patient and physician-colleague relationship (Bernacki & Block, 2014).

I think with my good understanding of English and communication in general; I am well poised to promote quality relations while working in a healthcare facility. I think the best approach to dealing with communication challenges is establishing a communication platform and a powerful organizational culture that is based on promoting open and honest communication in the workplace. Communication helps to enhance relationship consequently leading to strong collaboration between the staffs working in an organization (Bernacki & Block, 2014).

My current skills are essential for creating the required platform for booting communication in a healthcare setting. I can use the skills to influence the management to establish a culture of good communication in the organization. Learning to understand the roles of other people is essential for enabling interpersonal relations and creating strong teams. I believe the communication strategies established in the organization should center at improving the quality of care for the patients. Although some patients may not be able to effectively communicate the health conditions, the communication system should assist the patients to interact with the medical practitioners.

Influencing the management to embrace new changes starts by showing the importance of change. I can start by helping the employees and the management to understand the importance of effective communication in the organization. According to Finney Rutten et al. (2015), good communication is based on the values that are put in place by the management. Communication is an effective skill that should be embraced by all the staffs in the organization; should constantly be evaluated to examine whether the measures put in place are achieving the intended desires.

Taking English course is connected to communication; therefore, it is ideal for promoting the common good of patients in a medical facility. Communication also involves learning more from the patients in order to administer the right care (Khan & Ballard, 2016). The medical practitioners require having good communication to apply during various instances such as during the examination of the patient, advising a patient, giving instructions among some other cases in the healthcare. In my experience, I also realized taht good communication is vital, especially when dealing with difficult patients. I can use the skills to soothe and calm down patients in the future as well as work with the management to encourage good communication among other staffs (Khan & Ballard, 2016).

Conclusion 

            In a health facility, the common good is ensuring the accessibility of quality care by all patients. Since ineffective communication can hinder the quality care, the management should promote a culture that is based on open and honest communication. A robust culture that supports effective communication can be improved by first helping the parties involved to understand the importance of communication. Communication in the healthcare is required in different forms including explaining the diagnosis, during decision making, giving instruction and breaking the bad news to the patients or relatives.

 

 

 

 

 

 

 

 

 

 

 

References

Bernacki, R. E., & Block, S. D. (2014). Communication about serious illness care goals: a review and synthesis of best practices. JAMA internal medicine174(12), 1994-2003.

DeLellis, A. J., & Sauer, R. L. (2015). Respect as ethical foundation for communication in employee relations. Laboratory Medicine35(5), 262-266.

Finney Rutten, L. J., Agunwamba, A. A., Beckjord, E., Hesse, B. W., Moser, R. P., & Arora, N. K. (2015). The relation between having a usual source of care and ratings of care quality: does patient-centered communication play a role?. Journal of health communication20(7), 759-765.

Khan, Z., & Ballard, C. (2016). NONVERBAL COMMUNICATION AND QUALITY OF LIFE OF PEOPLE WITH DEMENTIA.Alzheimer’s & Dementia: The Journal of the Alzheimer’s Association12(7), P279.