Read the case study “Communication Failures” starting on page 329-331 and answer the below questions.
1. How important are communication skills in project management?
2. Was Herb the right person to be assigned as the project manager?
3. There were communications issues with Alice, Bob, Betty, and Frank. For each communication issue, where was the breakdown in communications: decoding, feedback, and so on?
Book pages 329,330,331 screen shots attached here.
Book Author: Harold R. Kerzner
Book Title: Project Management: A Systems Approach to Planning, Scheduling, and Controlling, 11th Edition, ISBN: 9781118022276