- Outputs are important products, services, profits, and revenues: the What.
- Outcomes create meanings, relationships, and differences: the Why – the difference made by the outputs and demonstrates how the lives of the “customers” were impacted. Something we can use to evaluate the success of the project.
- Example: Let’s define outputs as the stuff we produce, be it physical or virtual, for a specific type of customer—say, car seats for babies. And let’s define outcomes as the difference our stuff makes—keeping your child safe in the car.
NAME | OUTCOMES |
Emily |
|
Jackie |
|
Stephanie |
|
Miguel |
|
Joshua |
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• Outputs are important products, services, profits, and revenues: the What. • Outcomes create meanings, relationships, and differences: the Why – the difference made by the outputs and demonstrates how the lives of the “customers” were impacted. Something we can use to evaluate the success of the project. • Example: Let’s define outputs as the stuff we produce, be it physical or virtual, for a specific type of customer—say, car seats for babies. And let’s define outcomes as the difference our stuff makes—keeping your child safe in the car.
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Exercise #1: Rialto Outcomes
- A steady flow of traffic is maintained throughout the day, with a decrease in travel time and increase in travel speed during peak periods.
- Transportation and product deliveries are more productive and reliable.
- Mass transit and infrastructure improvements are funded by generated revenue.
- Accidents associated to traffic congestion are minimized, and overall road safety is increased.
- Air pollution and other health risks associated to traffic congestion are minimized.
- Quality of life for Rialto drivers is improved (decreased stress, decreased chance of needing vehicle maintenance, increased efficiency in mobility throughout the city).